Read the Service Agreement & Liability Waiver
SERVICE AGREEMENT
1. Authorization. By booking, approving an estimate, or handing us equipment, you authorize the described work at the quoted pricing plus applicable tax. If we find additional problems, we stop and get your approval before any extra billable work.
2. Who is agreeing. You confirm you are at least 18, able to understand this agreement, and either the owner of the equipment/property or authorized by the owner to approve this work. If you would like a family member, caregiver, or advisor involved, tell us — we will gladly include them on estimates and approvals, and on request we will email a written recap before work begins.
3. Estimates and price changes. Quoted prices can change when new problems surface; changes are approved by you before the work happens. Approvals are recorded (online approvals with a timestamp; in-person approvals noted on the job).
4. Deposits. Some jobs require a deposit (for example, special-order parts). Deposits are applied in full to your final bill. Once special-order parts have been ordered, that portion of the deposit is non-refundable to the extent the parts cannot be returned.
5. Cancellations and no-shows. You may reschedule or cancel free of charge up to the cutoff shown when you booked. Inside that window, or if we arrive and cannot reach you, the cancellation fee disclosed at booking may be charged to your card on file or invoiced.
6. Payment. Payment is due on completion unless other terms are agreed in writing. If a payment is disputed with a card issuer, you agree that our records — signed approvals, timestamps, photos, and completion evidence — may be provided to the processor, and that talking to us first is the faster path to making anything right.
7. Communications. We may call, text (with your consent), or email about your service. Calls to our business line may be recorded where permitted; Florida is a two-party-consent state and recording is disclosed on the call.
8. Limitation. To the fullest extent the law allows, our total liability for any claim arising from a job is limited to the amount you paid for that job. Nothing in this agreement limits rights that cannot be limited by law.
9. Disputes. This agreement is governed by Florida law; any dispute not resolved between us belongs in the courts of Volusia County, Florida.
LIABILITY WAIVER — DEVICE REPAIR
1. Data. Repairs can cause data loss, including total loss, even when performed correctly. We are not responsible for lost data or lost software licenses/activations. Back up before service, or ask about our backup service before work begins.
2. Pre-existing conditions. Opening a device can reveal or worsen damage that was already there (liquid damage, prior repairs, failing storage, cracked frames). We are not liable for conditions that existed before service or for devices that arrive dead, wet, or previously opened.
3. Parts and labor. Replacement parts may be new or quality refurbished and carry a 90-day warranty unless stated otherwise; labor carries a 30-day warranty. Warranties cover the part and work we did — not unrelated failures, accidents, liquid, or later tampering.
4. Passwords and accounts. You are responsible for providing needed passwords and for the legality of the software and content on your device. We never need, and will not accept, payment-card numbers written down for us.
5. Abandonment. Equipment left more than 30 days after we notify you it is ready may be treated as abandoned and recycled or resold to cover charges, as Florida law allows.