Terms of Service
Last updated: August 5, 2026
These Terms of Service (“Terms”) govern your access to and use of FieldBench, a field-service and shop-management software platform (the “Service”) provided by Daytona Beach Computer Repair(“FieldBench”, “we”, “us”). By creating an account, clicking “I agree”, or using the Service, you (“you”, the “Customer”) agree to these Terms. If you are agreeing on behalf of a business, you represent that you are authorized to bind it.
1. The Service
FieldBench provides tools to run a service business, including scheduling, job/ticket tracking, customer records, estimates, invoicing, payment collection, communications, and reporting. We may update, add, or remove features over time. We provide the Service on a software-as-a-service basis; you receive a limited, non-exclusive, non-transferable right to access and use it during your subscription.
2. Accounts & eligibility
You must provide accurate information, keep your credentials secure, and are responsible for all activity under your account and each user seat you create. You must be at least 18 and use the Service only for a lawful business purpose. You are responsible for your staff’s use and for setting appropriate access levels.
3. Your data and your customers' data
As between you and us, you own the data you put into the Service, including your customer records (“Customer Data”). You are the controller of Customer Data; we process it on your behalf and only to provide and support the Service. You are solely responsible for the accuracy and legality of Customer Data and for having all rights, notices, and consents required to collect it and to have us process it. Our handling of data is described in our Privacy Policy.
4. Communications compliance (important)
The Service can send texts and emails and can record calls on your behalf. You are solely responsible for compliance with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and carrier/10DLC rules (obtaining and honoring SMS consent and opt-outs), CAN-SPAM (email), and call-recording laws. Florida and several other states require all-party consent to record a call; you are responsible for providing any required disclosure or notice before recording. You will not use the Service to send unlawful, harassing, or unsolicited messages.
5. Acceptable use
You will not: (a) use the Service unlawfully or to violate a third party’s rights; (b) attempt to access another customer’s data or defeat the Service’s tenant isolation or security; (c) resell, sublicense, or provide the Service to a third party except your own end customers in the ordinary course; (d) reverse engineer, scrape, or overload the Service; or (e) upload malware or unlawful content. We may suspend accounts that pose a security, legal, or operational risk.
6. Fees, billing, and cancellation
Paid plans are billed in advance on a recurring (e.g., monthly) basis and renew automaticallyuntil canceled. You authorize us and our payment processor to charge your payment method for all fees plus any applicable taxes. If a payment fails, we may retry and will notify you; access to new work may become restricted after a grace period, but you can still sign in, export your data, and collect money owed to you. You may cancel at any time; cancellation stops future renewals and takes effect at the end of the current period. Except where required by law, fees already paid are non-refundable. We may change prices with prior notice; changes apply to the next renewal.
7. Payment processing
Subscription payments to us are processed by Stripe and are subject to Stripe’s terms. Separately, when you use the Service to charge your own customers, you do so through your own connected payment processor account; you are responsible for that relationship, for the underlying transactions, and for any chargebacks, refunds, or disputes with your customers.
8. Intellectual property
We and our licensors own the Service and all related software, and no rights are granted except the limited license in Section 1. You retain all rights in your Customer Data. You grant us the limited right to host, process, and transmit your Customer Data as needed to provide the Service. Feedback you give us may be used without obligation.
9. Data export and deletion
You can export your data at any time from within the Service. On termination, you may export for a reasonable period; after that we may delete or de-identify your data in the ordinary course, subject to backups that age out and any legal retention obligations.
10. Term and termination
These Terms apply while you use the Service. You may stop and cancel at any time. We may suspend or terminate for non-payment, breach of these Terms, or legal/security reasons, with notice where practicable. Sections that by their nature should survive (fees owed, IP, disclaimers, liability limits, indemnification, governing law) survive termination.
11. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet every requirement. You are responsible for maintaining your own records and for decisions made using the Service.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
13. Indemnification
You will defend and indemnify us from third-party claims arising out of your Customer Data, your use of the Service, your communications (including SMS, email, and call recording), or your breach of these Terms.
14. Changes to these Terms
We may update these Terms; material changes will be notified in-app or by email and take effect on the stated date. Continued use after that date means you accept the updated Terms.
15. Governing law and disputes
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The state and federal courts located in Florida have exclusive jurisdiction, and you consent to venue there, except that either party may seek injunctive relief for misuse of IP or confidential information in any competent court.
16. Contact
Questions about these Terms: hannah@daytonacomputerrepair.com.